The Dallas-based company MoneyGram a firm with dozens of neighborhood locations that allows customers to transfer money internationally is under fire from the Consumer Financial Protection Bureau.

The most serious allegations have to do with customers’ wire transfers not making it to their destinations and “leaving families high and dry.”

A federal lawsuit argues that “as one of the country’s largest international money transfer services, MoneyGram engaged in unfair practices which largely impacted immigrant communities who relied on the company to send money back home to loved ones.”

MoneyGram this week defended itself in a public statement. It notes that the CFPB “made inflammatory and misleading statements about MoneyGram. MoneyGram is a consumer-first company with an industry leading compliance and consumer protection program. While we prefer to not comment on pending litigation, we cannot stand by quietly while unfair and disparaging public statements are made about our Company and our dedicated employees working hard every day to protect consumers from harm.”

MoneyGram adds in its press release that the CFPB is right to focus on the very real issue of consumer fraud in the financial services industry but that MoneyGram “cares deeply about this issue” and has made “tremendous achievements” to protect consumers.

Money Gram COO Hilary Jackson — a Collin County resident — resigned Monday.

According to a Securities and Exchange Commission filing, Jackson’s responsibilities have been assigned to other executives at MoneyGram, which has headquarters in Downtown Dallas.


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